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DAVINCI Footwear Shipping & Returns


Thank you for visiting and shopping at DAVINCI Footwear. Following are the terms and conditions that constitute our Shipping Policy. Please take note of this policy before making your purchase as they are very crucial to your order process.

We accept returns, but please be considerate of our return policy.  We're a small company and offer small batch, hand made products.  If you would like to return or exchange an item, please read this first :

We want you to be satisfied with the fit of your DaVincis, but please note, our shoes are designed to wear into the shape of your foot with age and are designed to have a longer and more roomy toe box.


Many of our customers (and myself included) can wear multiple sizes. I personally wear 1/2 larger than normal with an 11.5 men's in the Baxter (pull on style) and can go down to a 10.5 in the lapworth (lace up) if needed.


Before making a size exchange, please keep in mind that a little extra room in the toe box is fine. This will adjust. If you find the shoes to be too tight, you may want to consider a size exchange.


Domestic Shipping :


We charge a flat rate of $9.99 for shipping anywhere domestically in the US.


All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.


If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.


International Shipping :


We charge a Calculated Shipping Fee according to your location. This price may vary depending on location & custom fee's.


All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays. International orders take anywhere from 10-25 business days to arrive to your location.


If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.


Shipping rates & Delivery Estimates :


Shipping is $9.99 anywhere domestically, and calculated with every international order.



Domestic Shipping

Estimated delivery time

Shipment cost

USPS Priority Mail

3-5 Business Days

$9.99

UPS Ground Mail

3-5 Business Days

$9.99

FedEx Ground Mail

3-5 Business Days

$9.99


* Overnight delivery is unfortunately not available. If you need to request Signature Confirmation, please add details to your order notes during purchase.




International Shipping

Estimated delivery time

Shipment cost

USPS Priority Mail

10 - 25 Business Days

Calculated Shipping

UPS Ground Mail

10 - 25 Business Days

Calculated Shipping

FedEx Ground Mail

10 - 25 Business Days

Calculated Shipping


* International Delivery delays can occasionally occur due to holidays and weather issues.



Shipment to P.O. boxes or APO/FPO addresses


DAVINCI Footwear ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses. USPS will be responsible for all PO Box Orders.



  • Unfortunately UPS & FedEx are not able to ship to PO Boxes

Shipment Confirmation & Order Tracking :


You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours of receiving your confirmation email.

Customs, Duties and Taxes : 


DAVINCI Footwear  is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). Failure to pay duty & taxes may result in your package to be sent back and will not be attempted to be redelivered. 


Damages :


DAVINCI Footwear is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. If shoes are returned in a condition other in which they are received - Refund will NOT be processed, and you will be charged the full amount without chance of refund.


Please save all packaging materials and damaged goods before filing a claim. 


RETURN POLICY :


We accept returns, but please be considerate of our return policy.  We're a small company and offer small batch, handmade products. If you would like to return or exchange an item, please read down below first.

For Size Exchanges: 

 

We want you to be satisfied with the fit of your DAVINCI's, but please note, our shoes are designed to wear into the shape of your foot with age and are designed to have a longer and more roomy toe box.  Many of our customers (and myself included) can wear multiple sizes. I personally wear 1/2 larger than normal with an 11.5 men's in the Baxter (pull on style) and can go down to a 10.5 in the lapworth (lace up) if needed.   

Before making a size exchange, please keep in mind that a little extra room in the toe box is fine.  This will adjust. If you find the shoes to be too tight, you may want to consider a size exchange. Measuring your feet and following our size chart is critical to your order.



For Returns:

 

Returns are responsible by the purchaser. We will not cover the cost to return boots back to us, unless there is a defect with the shoe upon arrival or you have received a pair of boots other than which you ordered. Returns are subjected to an automatic 10% restocking fee if returned after the allowed 10 day period. We do offer free exchanges if you would like to swap out your purchase for anything else on the website. These exchanges must be made within 10 days of your original purchase date.

 

All return / exchange requests must be made within 10 days of the purchase arrival. Requests after this point will be denied and we are not responsible for covering any the return costs - Which includes first time order purchases. 10% Restocking Fee will be automatically added to ALL returned merchandise after 10 days of purchase arrival. Customer is responsible for shipping merchandise back and will get a refund of the original purchase amount.

 

Returns on Sale items are subjected to a 10% restocking fee automatically. Shipping to customers is $9.99 anywhere within the contiguous United States. Exchanges are always free for customers that contact us within 10 days of product received. Get in contact with us before making an exchange so we can provide you with the necessary steps to make your exchange. Customers will be responsible for shipping cost if exchanged outside of the 10 day window. This is for all orders that are purchased on sale, or using a promotional discount. All International Orders, Exchanges & Returns will be charged to customer. We will not be responsible for any of these services on all international orders. 

 

To Request A Return:

 

Please email Scott.Service@DaVinciShoes.com

Please include the reason for returning the shoes, with a detailed description of what went wrong with your order so we can assist you the best way possible. Returns are responsible by the purchaser.

You may call our shop at anytime for questions. 

Our phone number is 323-505-7101


Refund Process And Timeframe :

  • Refunds will be processed to the original method of payment within 10 days.
  • The warehouse will inspect merchandise sent back for a refund and reserves the right to reject returns.
  • Once the return has been processed, you will receive a return email confirmation.
  • Depending on the credit card company, it may take an additional 2-10 business days after the credit is applied for it to post.

NOTE:  For your protection, we suggest sending your return via insured parcel post or other traceable method. Shipping fees are not refundable and return shipping outside of the United States must be paid by customer davincishoes.com is not responsible for returns until they are received in our warehouse.