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Returns

RETURN POLICY :

 

We accept returns, but please be considerate of our return policy.  We're a small company and offer small batch, hand made products.  If you would like to return or exchange an item, please read this first: 

 

For size exchanges: 

 

We want you to be satisfied with the fit of your DaVincis, but please note, our shoes are designed to wear into the shape of your foot with age and are designed to have a longer and more roomy toe box.  
Many of our customers (and myself included) can wear multiple sizes.  I personally wear 1/2 larger than normal with an 11.5 men's in the Baxter (pull on style) and can go down to a 10.5 in the lapworth (lace up) if needed.   
Before making a size exchange, please keep in mind that a little extra room in the toe box is fine.  This will adjust.  If you find the shoes to be too tight, you may want to consider a size exchange. 

 

For Returns:

Free Returns / Exchanges are offered within the contiguous United States on all FIRST order purchases within 10 days of order arrival. Returns are subjected to an automatic 10% restocking fee if returned after the allowed 10 day period. 
All return requests must be made within 10 days of the purchase arrival. Requests after this point will be denied and we are not responsible for covering any the return costs - Which includes first time order purchases. 10% Restocking Fee will be automatically added to ALL returned merchandise after 10 days of purchase arrival. Customer is responsible for shipping merchandise back and will get a refund of the original purchase amount.
Returns on Sale items are subjected to a 10% restocking fee automatically. Shipping to customer is free of charge within the contiguous United States. Exchanges are free for customers that contact within 10 days of product received. Customer will be responsible for shipping cost if exchanged outside of the 10 day window. This is for all orders that are purchased on sale, or using a promotional discount.
All International Orders, Exchanges & Returns will be charged to customer. We will not be responsible for any of these services on all international orders. 
 
To request a Return:
 
Please email Scott.Service@DaVinciShoes.com
Please include the reason for returning the shoes. 
You may call our shop at anytime for questions. 
Our phone number is 323-505-7101